Support
Before you write — the usual fixes
Hannah didn't join my meeting
Paste the full invite link (it starts with https://teams.microsoft.com, https://meet.google.com or https://…zoom.us/j/). She arrives as a participant within about a minute; if your meeting has a lobby or waiting room, admit her like any guest. Her status under the Invite button in your workspace says what happened last.
Hannah can't get into a Zoom meeting that asks participants to sign in
Hannah signs in to Zoom on her own, so meetings that simply require a signed-in participant work from the link. A meeting restricted to one company's own members is the exception: open Settings → Zoom in your Presango workspace, press Connect Zoom, approve the permission Zoom shows you, then invite her again. Removing the connection later takes one click on the same page (or remove Presango under Manage → Added Apps in the Zoom App Marketplace).
She joined but didn't present or answer
Say her name first — "Hannah, start the presentation" — or type it in the meeting chat. She needs to hear the room: check that at least one microphone is unmuted, and that nobody else is sharing their screen (she steps aside when a person shares and comes back on "Hannah, come back").
Minutes, plans and invoices
Every plan buys speaking minutes; attending meetings is free. Your balance is at the top of Settings, and invoices and plan changes are under Billing & invoices there. Refund terms are on the Refund Policy page.
Delete my account or my data
Email hello@swarmcounsel.com from the address on the account and we delete the account, its workspaces and material, and any connected-service tokens within 30 days, and confirm by email. Disconnecting Zoom (Settings → Zoom, or removing Presango in the Zoom App Marketplace) deletes the Zoom tokens immediately.
Something is down
Write to hello@swarmcounsel.com with the time and what you saw. We answer incidents first.
More
Documentation — how Presango works, step by step, including the Zoom connection. Privacy Policy — what we keep and for how long.